Uggle Internet



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How do I register a domain name ?

You can register a domain name during the signup process. We will automatically check to see if the domain name you are looking for is available for registration.

I have a domain name that I have already registered, can I use this domain name for my hosting account with Uggle ?

If you have a domain name that is already registered, you can either transfer control and billing for your domain to Uggle Internet, or update the DNS settings for your domain (NS1.UGGLE.NET & NS2.UGGLE.NET).

Updating the DNS settings for your domain name can be done via your registrar. For DNS updates, you will continue to be billed via your current registrar.

Can I have web space without registering a domain name ?

Yes. Uggle Internet offers you the option of selecting a subdomain of aspnethost.co.uk. An example of the web address you would have is http://www.mywebsite.aspnethost.co.uk .
Email addresses would be emailaddress@mywebsite.uggle.co.uk and ftp address would be ftp.mywebsite.uggle.co.uk. There is no fee for this.

How will I upload files to my new website ?

In order to upload files to your new site, you an use any FTP client software. We also have a file management system that allows you to upload files directly from your dotnetpanel control panel. This also allows you to upload zip files, and unzip them directly on the server.

How can I access my email addresses ?

All email addresses are fully POP3 and IMAP4, giving you the choice of how you use them. Accessing your email can be through your normal email program such as outlook express, windows mail etc. You will also have your own professional webmail interface (http://webmail.uggle.com) to allow you to access your contacts, calendars, send and compose emails and manage your spam settings and filtering.

Can I pay via Direct Debit ?

If you decide to pay for your hosting account via debit or credit card, we will automatically take payment when your next invoice is due in accordance with the payment agreement, taking the worry out of forgetting to renew your hosting. We do not offer a traditional Direct Debit agreement.

Doesn't PHP work better on Unix Servers ?

Traditionally PHP has worked quicker on Unix servers, however with the introduction of IIS7 from Microsoft and an integrated FastCgi version of PHP installed on all of our servers, PHP now works fast, no.... REALLY fast.

I'm new to websites and haven't a clue what I need, can you help ?

Not everyone talks in computer speak, and sometimes all the talk of bandwidth, diskspace, databases etc. can all be totally baffling. If you have a basic idea of what you need, send us an email via the contact link and we will help you every step of the way. With our new installation service, we can personally setup a new blog, bulletin board or community website for you, saving you all the time and head scratching. Don't worry, we will help you get your website up and running with the minimal amount of fuss.

Is ASP.NET v3.5 available ?

ASP.Net v3.5 is integrated into asp.net v2. All of our servers are running Windows 2008 x64 bit edition with support for asp.net v1 or v2. AJAX Extensions are also installed.

Do you offer integrated application pools ?

With the introduction of IIS7, integrated application pools speed up sites built for asp.net. All hosting accounts with application isolation can be set to either .net v1, .net v2 (classic) OR .net (integrated).

Are you the host or do you resell for someone else ?

Uggle Internet do not resell services from third parties. We manage our own servers and products.

Will you backup my site ?

All hosting spaces can be backed up by you via the dotnetpanel control panel, however if it all goes wrong, DON'T PANIC, we keep a daily backup of all websites and MySQL databases with 30 revisions of any file so if the worst comes to the worst, send us an email and we can restore your site to a previous date.

What will happen if I go over my diskspace or bandwidth allocation ?

If you go over your diskspace or bandwidth allocation, we will contact you and try to work out how much you are going to need and adjust your pricing accordingly. Pricing will vary depending on requirements.

I need URL rewrite, do you offer this ?

All of our Windows 2008 servers have Microsoft URL Rewrite Module installed. Configuration can be via the web.config file. If you need assistance, let us know your rules, and we will set this up for you. .HTACCESS files are not used on Windows servers.

Do you offer reseller hosting ?

As of April 2009, Uggle Internet has discontinued offering reseller hosting accounts, allowing us to concentrate more of our support time for hosting customers.

I have made my site in Visual Studio, will this work on your servers ?

Sites developed using Microsoft Visual Studio, will work with on our servers. You may need to update your server connection strings within the web.config file.

I have a MSSQL Database on my local PC, how can i upload this ?

If you have a MSSQL 2008 as part of your hosting package, you can make a backup of your database on your local pc, and import using the MyLittleBackup web interface at http://msbackup.uggle.com .

How can I manage my databases ?

For MySQL databases, you can connect remotely or use our phpmyadmin interface which can be accessed directly from your control panel. MSSQL 2008 databases can be managed via MyLittleAdmin web interface which can be accessed directly via your control panel.

Where are Uggle Servers Located in the UK ?

Currently all of our Windows 2008 x64 bit servers are located in the Globalswitch 2 datacentre, which is situated in London Docklands.

 

 

 

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